This Privacy Policy ("Privacy Policy") explains how Behavioral Insights, LLC ("Behavioral Insights," "we," "us," or "our") collects, uses, protects, and discloses information obtained through our website, online forms, electronic communications, and other non-clinical interactions (collectively, the "Sites").

Behavioral Insights is a behavioral health services provider. Certain information collected or maintained by Behavioral Insights in the course of providing healthcare services may constitute Protected Health Information ("PHI") under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and applicable state laws. Such information is governed by separate HIPAA privacy practices and safeguards.

By using the Sites or providing information to Behavioral Insights, you agree to the terms of this Privacy Policy.

Scope of This Privacy Policy

This Privacy Policy applies to:

Our website and related digital properties
Online intake, inquiry, or contact forms
Email, phone, and general communications

This Privacy Policy does not replace or supersede Behavioral Insights' HIPAA Notice of Privacy Practices, which governs how PHI is used and disclosed in connection with clinical services.

Information We Collect

Information You Voluntarily Provide

You may voluntarily provide information including, but not limited to:

Name, email address, phone number, mailing address
Insurance-related inquiry information
General information submitted through contact or consultation request forms
Communications via email, phone, or social media

Important: Information submitted through the Sites should not include detailed medical or clinical information unless specifically requested through a secure, HIPAA-compliant system.

Automatically Collected Information

When you interact with the Sites, we may automatically collect:

IP address
Browser type and device information
Pages visited and time spent on the Sites

This information is used for website functionality, analytics, and improvement purposes and does not constitute PHI.

Cookies and Tracking Technologies

We may use cookies or similar technologies to improve user experience. You may adjust your browser settings to limit or refuse cookies; however, doing so may affect Site functionality.

Use of Information

Behavioral Insights may use collected information to:

Respond to inquiries or requests for services
Coordinate intake or eligibility screening
Improve website functionality and user experience
Communicate administrative or service-related updates
Comply with legal, regulatory, or contractual obligations

PHI collected as part of clinical services is used only as permitted or required by HIPAA, including for treatment, payment, and healthcare operations.

Disclosure of Information

Behavioral Insights does not sell or rent Personal Information.

We may disclose information:

To authorized staff, contractors, or service providers acting on our behalf
To healthcare professionals involved in care coordination (when permitted by law)
To comply with legal obligations, subpoenas, or court orders
To protect the rights, safety, or property of Behavioral Insights or others

All disclosures of PHI are made in accordance with HIPAA and applicable state privacy laws.

HIPAA Safeguards and Compliance

Behavioral Insights maintains administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of PHI, consistent with HIPAA requirements.

These safeguards include:

Access Controls

Role-based permissions and access restrictions

Secure Systems

Protected clinical documentation and communication

Staff Training

Privacy and confidentiality education

Important Notice: Website communications are not guaranteed to be HIPAA-secure, and users are encouraged not to submit sensitive health information through unsecured web forms or email.

Data Retention

Information is retained only as long as necessary to fulfill its intended purpose or as required by law. PHI is retained in accordance with HIPAA and state record-retention requirements.

Children's Privacy

The Sites are not directed to children under the age of 13. Behavioral Insights provides services to minors only with verified parental or legal guardian consent.

We do not knowingly collect Personal Information directly from children under 13 through the Sites. If such information is identified, we will take reasonable steps to delete it promptly unless retention is required by law.

To report a concern, contact:

[email protected]

(305) 586-5762

Privacy Policy